The Business Services Group connects the knowledge resources of the University of Nevada, Reno to the needs of our businesses, industries, and government – to grow and strengthen our communities. You will find a wealth of University programs that offer services and assistance here.
Event: Anatomy of a Total Customer Experience - Teleseminar
Presenter: Cheri S. Hill, President & CEO of Sage International, Inc.
Description:
To succeed in the customer economy, you’ll want to deliver a total customer experience that’s consistent with your brand personality and brand image across all interaction touchpoints and distribution channels. Customer relationships are built on trust. You build trust with your brand by paying attention to the qualities that matter to customers, such as good value, reliable fulfillment, and ease-of-decision making.
Agenda Items: This Teleseminar hits the bull’s-eye with an outstanding introduction about the keys to extraordinary customer service. Anyone involved in business will find value and fresh, new insights into what customers experience and expect, together with a prescription as to what to do about it. Without a doubt, presenter, Cheri S. Hill has the power to transform an organization from one delivering mediocre customer service to one performing at the top.
About the Presenter:
Cheri S. Hill, “Wealth Protection Diva” has been a successful entrepreneur/business owner/premier business strategist for the past 20 years as President & CEO of Sage International, Inc., a financial education company that develops strategies that utilize Corporations, Limited Liability Companies, Limited Partnerships and Trusts (in all 50 states) to their greatest potential for maximum business and personal wealth building. These entities when properly formed by Sage serve as the first layer of your Wealth Foundation! www.sageintl.com
With over 25,000 national/global clients Cheri has mastered the art of teaching entrepreneurs how to effectively start, grow and expand a successful business. She is an active member of the National Speakers Association and Toastmasters International. She provides keynote presentations to large audiences nationally and continues to provide a variety of dynamic presentations to Nevada-based business groups regularly.
She is the best-selling author of Incorporate & Get Rich!; Co-host of “Having It All!” a weekly show airing on 99.1FMTalk radio; Sponsor and frequent guest on Nevada Real Estate Radio (www.NevadaRealEstateRadio.com) which airs Sunday morning on 99.1FMTalk Radio; she is quite often requested to “guest teach” through hosted webinars, teleseminars, and local universities.
In 2003, Cheri started the highly acclaimed SageAdvisers Teleseminar Series which covers a wide range of personal and business success topics. Her Special Guest is an industry expert who is passionate about sharing their knowledge and resources with her clients who absolutely love and appreciate the amazing information presented each month.
Cheri instructs the popular 13-week course, NxLeveL® for Entrepreneurs, each year to local business owners looking to grow their business successfully. Her areas of expertise are multiple because of her strong sense of business. Her understanding of every facet of what it takes to create and maintain a successful business are current as she keeps up with business changes and trends that matter. This status combined with exceptional presentation skills has allowed Cheri to become one of the most sought-after speakers to business owners.
She is a founding member of the Reno-Tahoe Chapter of eWomenNetwork; Board of Director for The Chamber: Reno ▪ Sparks ▪ Northern Nevada; and President of Entrepreneurship Nevada established to promote economic growth through cooperation and coordinated efforts among the organizations serving the entrepreneurial community; Corporate Sponsor for the Alliance of Nevada Nonprofits (ANN).
Date: June 7, 2012
Time: 12:00 - 1:00 PM
Location: Your Telephone
City: Rural Nevada
Fee: Free
Registration: Online
The Nevada Small Business Development Center is funded in part through a cooperative agreement with the U.S. Small Business Administration. All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA. Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. Contact the State office of the Nevada Small Business Development Center at (800) 240-7094.
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